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Didn't offer to see if the drum can fix all it needed was a small part. When I called to ask what was going on the customer service tried to extort more money out me saying I had to pay another $220.00 on top of the full price I already paid or else they wouldn't send me anything. Musicians Friend is rated 2.0 based on If you received your card with a sticker on the front of it, you will need to call the number listed on the sticker to verify your information and activate your account. Musicians Friend Customer Service Contact Info. When I finally did make a purchase, the "in stock and ready to ship" items took over two weeks to finally leave their warehouse. Email is still one of the major customer service channels. For the first time ever, the customer service was answered by an overseas call center. Try offering an outbound phone call, but only if you and the customer try solving it by email first and fail. Because Musicians Friend Coupon 20 Off has always focused on credit growth and popularity issues, Musicians Friend Coupon 20 Off often launch coupons for existing users. Please people, go shop else where because this e-commerce store sure as heck aint it. Essentially they took my money and never produced the product I ordered. I've purchased from them over the years, and haven't ran into issues until now, after checkout, i noticed the item status was originally "Processing" was now put on a "Backorder" when originally ordering and upon checkout, said the item was in stock and would be shipped using standard ground. Email Us Our knowledgeable staff and service team would love to help with any questions or problems you may have. They let your customers know you care about their experience with your company and that you will respond to their concerns. Waited 5 weeks from them to THEN CANCEL MY ORDER ... turned out they NEVER had the items in stock. The pedal was delivered to Musician's Friend 8-3-20 and as of 8-11-20 I have not received a refund. Need customer service phone # or email address for PayPal Does anybody have an phone number or email address for support for PayPal? ... Alerts are one-way communications via email or text message about your account. I see what you've been seeing. Check the reviews for one of our staff pick businesses. Email:customerserviceTian@outlook.com Then 16$ tax. They said that they first ship by UPS and then USPS takes over. He offered me the tracking info and gave me a direct line to get in contact. Shopping tips and financing insights to help you save more and spend wisely. A free inside look at company reviews and salaries posted anonymously by employees. By RobB, 59 minutes ago in Hamer Fan Club Messageboard. Musicians Friend's Best Toll-Free/800 Customer Phone Number. They've got free shipping, free tech support, easy payment plans, and the most knowledgable sales staff in the industry. I called customer service and got an RA# and returned the pedal on the same day I received it. Sign up here. STAY AWAY. If you are an existing customer, you can use the promotional code it recommends in exchange for a discount on the item. I've looked all over on this website and can't find any! They’re tone-deaf. Do not order from here you place an order thinkinh they have the item you want next thing you know they say we are out of stock we should be getting them end of july 2020 we are in mid june. Our thoughts are with those affected by natural disasters. Of course their customer support on the phone were very nice, informative, and answered all my questions all the way up to my purchase. Top Stores - Read reviews for some of our best stores, We collate all the best reviews from around the Internet so you can view them in one place. Just got off the phone with customer service and they told me the label had just been created. By distributing flyers on the Sunset Strip and posting ads in music stores, a large number of musicians and bands soon began connecting at the new referral service. This was my first, and last order. Musician's Friend. Customer service was painfully slow. Not anymore. At Synchrony, it’s our job not only to help our customers every day – but also when disasters like these strike. A large portion of your customers will use it to get in touch with you. You can call Musicians Friend at (800) 449-9128 toll free number, write an email, fill out a contact form on their website musiciansfriend.com, or write a letter to Musician's Friend, Inc, PO Box 7479, Westlake Village, California, 91359, United States. You can contact Musicians Friend at any time to place and order or ask a question through the following ways: Mailing Address Musician's Friend, Inc. P.O. Musician’s Friend is a destination for musical instruments, exclusive content, and helpful information on how to get the sound you’re after. Then I have to cancel because they billed my credit card. and with the shipping it says 3-5 days. I ordered a lot of drum gear from MF in the past, no problems. I've been buying here for years, Great CS and great value. Avoid at all costs. Box 7479 Westlake Village CA 91359 Telephone Number: (800) 449-9128 They were there for me since I started playing guitar and I've bought from them whenever I could over the years. I got an email during the night saying the JHS pedal was cancelled with no explanation. My receipt was emailed and shows price of item at 205$. 252 reviews. We are here to support our customers in their time of need. I've bought tons of stuff from "musicians friend" over the years. 8 days have gone by, I have no idea where the items that they actually shipped are because UPS says the gave them to USPS, USPS says they haven't received them. “I’m confident we can solve this by email, but if we try that and still can’t get you on track, then I’d be happy to call you.” No one has ever had your back in the way Musician's Friend does. Email:customerserviceTian@outlook.com Now, I didn't have to deal with customer service, but on SUNDAY I repeat SUNDAY I recieved a call from Rick my "gear advisor" who left a message and email to make sure that everything was going smoothly with my order. Complete scammers. So I get a little panic in my stomach. Your sense of customer service puts others..(deleted)…to shame. The guitar I'm buying is used and the item description states it was gently used and gives a picture showing light buckle wear on the back. Share Followers 0. I ordered 4 items,, Next day got an email that 2 of the Items shipped and the other were back ordered. If you have any questions or concerns, please do not hesitate to contact us. Once they went to Bain Capital - they became GARBAGE. This is Musicians Friend's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Musicians Friend agent. Searching for your issue or question this way can reveal the answer without having to send an email at all. Customer service responses are email and other online communications that address customer concerns. Musicians Friend Adopting Sweetwater Customer Service Protocals? The best offer today is a 5% Off coupon code. I ask if there's anything they can do, and they say they can offer a 7% discount on a new guitar... that's not good service. How do I return something to Musicians Friend? Contacted customer support, they told me the back ordered items are a month out, and they couldn't tell me anything about the items that shipped except to give me the tracking number that I already have. Birthday perks—you’ll get something awesome to celebrate your special day So what are you waiting for? Me being the review guru I am, I decided since it had been so long I would check their ratings (after the purchase, I know silly). 8 customer service phrases to avoid. They have the friendliest customer service i have ever had the pleasure to deal with. I don't knkw what happened but they are trash now. If you have any questions or concerns, please do not hesitate to contact us. The payment will be the amount you select: either the Statement Balance, the Total Minimum Payment Due or a self-selected (other) amount. Guitar Center didn't have the guitar i wanted, so i found it at MF. I ordered on a Friday night and by Tuesday evening I was playing my flawless, perfectly packaged, brand new guitar. He set there and arguing with me. Customer service response templates are often used to save time and achieve standardization. Members-only sales like a Musician’s Friend discount code or other deals 5. How do I contact Customer Service? With Autopay, your payment will automatically be deducted from your bank account each month on your payment due date. Imagine my shock and disappointment when we received a so-called "open box" used guitar that I did not order, and also was damaged- very noticeably!! Placed order two weeks ago. I have called customer service twice and asked to be removed from their calling list, but I received another today, Sunday, at 8am. - Read reviews for some of our best stores. After purchasing a software (which they advertise as 'delivered within a few hours into your mailbox'), I had to wait 7(!) Initial Musician's Friend complaints should be directed to their team directly. Our reviews are aggregated from multiple sources to give you the best overview about musiciansfriend.com. After 2 bad experiences in the last 2 years, I will never order from them again. I thoroughly enjoyed the "Stupid Deal of the Day" for years, but Musicians Friend recently stopped shipping anything to Canada, so they are useless to me. Before saying it, I heard the guy whisper quietly "oh fk". Sterling realized there was a need for a contact service, so he opened an office upstairs in the Whisky a GoGo. I may just order from another Vendor for the rest of the items i require. Seriously ! Now, I didn't have to deal with customer service, but on SUNDAY I repeat SUNDAY I recieved a call from Rick my "gear advisor" who left a message and email to make sure that everything was going smoothly with my order. If there ever was a problem, it was swiftly and easily rectified. Every Ahead product I ever purchased came with tags for warranty and product info. I have tried to order 3 different times to buy gear listed as "In Stock and Ready To Ship" only to get an email a day later stating item is on backorder. It's really annoying. To help, here are 13 customizable templates. Guess I won't be seeing it for another week. Musician's Friend is no friend at … Get 24/7 live expert help with your Yahoo needs—from email and passwords, technical questions, mobile email and more. From this page you can easily access all the possible contact information options for Musicians Friend as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. One item, they respond to customer queries customers when they are now... With one card customer concerns can fix all it needed was a problem, it ’ Friend... 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